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My site or ftp service seems slow, just stops, or doesn't connect why?
There are a varity of factors that can contribute to occasional slow download speeds or time-outs. If it seems that your site generally is always slow, it may be because you have image files on your website that are too large. If you have larger images, try using image compression software to reduce the image file size.
Another reason could be a problem or congestion with a provider that is out of our network but between you and us. If your ISP has a high level of contention this will produce a lagging effect.
Run a Trace from your computer to your web site: When you download from your site, you are taking a particular path to get from your computer to the web site. To do so using Windows:
* Go to START
* Click on RUN
* Type cmd and then click ok
* Type TRACERT your_domain.com (replace your_domain.com with your domain or IP address)
You will see output that has lines like this:
thnx-core-7513.getnet.net (216.19.201.248) 0.929 ms 0.946 ms 1.012 ms
thnxaz1wce2-se2-1.wcg.net (65.77.92.45) 1.588 ms 1.380 ms 1.227 ms
thnxaz1wce1-pos6-0.wcg.net (65.77.92.30) 1.446 ms 1.356 ms 1.779 ms
thstntx1wcx2-pos10-3-oc48.wcg.net (64.200.210.134) 24.107 ms 24.046 ms 25.502 ms
hsthntx1wcx1-pos6-0-oc48.wcg.net (65.77.93.222) 23.818 ms 23.817 ms 23.859 ms
Each of the numbers above are three attempts that your computer makes to get to that location. * or a number over 300 is a sign of a slow link.
If you see a slow link the problem is in the route upstream from us, between you and us. If the problem continues you may want to consider contacting them.
Test the speed from another part of the Internet in a different location and in your same location. Tracert.com provides a series of tools to test from various locations or there are a number of sites to test your DSL connection speed.
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